2. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Try Balance Inquiry. Check the cassette catcher2. Clean CS2. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Read data of ?Read Double Sensor? Try different cards. 2. Check dust existing in CS5 Sensor Guide5. Otherwise the dispenser may require service. Check the condition of the cash in the cassette. Check modem and modem cable connection. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Check notes in Reject Box 2. 1. Check the abnormal communication cable. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Check vault door switch. Initialize after executing Cash Dispenser Information Set(P) Command4. 1. Command 4. Check the CIU Module Print Head.4. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Remove the remaining notes at a sensor in front of the CST2. Use diagnostic or modem test to test modem. Check dust in existence CS5 Sensor Guide 5. Check CS8 Sensor Cable. Look in error summary for D1800, D2000. 1. Initialize after resetting the power 2. Check if printer head lever is properly close. Reconfigure denomination 2. Upgrade the Cash Dispenser firmware or download software again3. Check the status of setting paper 2. National ATM Systems is an ATM ISO and full service ATM company. Clean the sensors (CS1~CS15) in cash dispenser. Reboot ATM. 3. Remove any notes from path, verify amount of dispensed notes. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the reject analysis to determine the cause of reject (reports menu). That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). 1. 1. 1. Remove notes on CS2 sensor. One or two instances of this error does not usually indicate a defective part. Rearrange notes in Cassette 3. Insert or re-insert the cassette(s). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). We have offices in most major US cities but service the ENTIRE USA. Insert or re-insert the cassette(s). Check and reseat all belts. 2. Check condition of exit gate, and the exit gate sensor. Phone line connected to ATM will not support data communication. 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Clean CS1A and CS1B. Initialize Pin SP. If error occurs when checking CS4 cable operation, replace a sensor. 1. Initialize 3. Check CS8 Sensor Cable 6. 2. Check the status of Black mark sensor 2. 9722020: File Open Error: 1. Check Encoder Sensor CS8 BRKT5. Certain older models will not be upgradable. 1. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. If error is persistent, modem may be defective. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Reject error due to check skew during check dispense operation. Try different cards. Code reported by host processor (Shazam). Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 4. Mount the retract box or open the box cover2. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. Initialize after Power On/Off 4. Outside interference may cause it (neon signs, lights). The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Check abnormal clutch.4. Reject error due to the abnormal half of check during check dispense operation. Otherwise the printer may require service. Check the status of Near End sensor and its connector, 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 20003. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check the Cutter module 2. In most cases you may have to remove the printer to locate difficult jams. 2. 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. 3. You may need to remove the printer to clear jams. Remove notes jammed in CDU 3. Check the Cash Dispenser received command 2. If error is persistent the dispenser may require service. Check if the CS3 sensor bracket is bended. Error for the double note detection during separation. CS13 sensor detects a bill with hole during dispensing. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. 3. 1. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. NOTE: Do not use metal objects to clear the jam. Check received command 2. Set the cassette properly, 1. If error occurs when checking CS11A cable operation, replace a sensor. Check the status of Black mark sensor 2. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check Cash Dispenser Firmware Version. 2. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check communication cable 3. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Verify that the cash is of good quality. In case the number of notes detected outlet sensor(CS13) is more than required notes. Reboot ATM. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check the thermal printer head and change if necessary. Usually caused by a customer putting fingers in the cash drawer during dispense. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. 2. 2. Check Host Connection. Do RESET at Operator Function 2. 9701040. Set serial number. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check Cash Dispenser Unit information. Verify that version of Mini-Bank Software matches host processor. Code reported from host processor Verify all programming. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Remove a jammed note between the tray and Cash Dispenser2. If error is persistent, modem may be defective. 4. Resolution: Shut down and restart ATM. Replace the reject solenoid 1. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. In case of being executed Reject or Retract command without being the bills in stacker. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. 6. Remove a jammed note on the CDU.3. 2. Re-program the ATM. Receipt printer head overheated before printing. Remove note from the CDU delivery path. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Open the vault and slide the dispenser back to access the exit gate area. Check modem and modem cable connection. Check abrasion of the cassette box pick unit. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Check if the CIU communications serial cable is connected.3. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. * $3,195 plus GST, FREE SHIPPING! Nautilus Hyosung ATM Error Codes. Loose belts can slip off rollers and block sensors. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 1. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. 2. No response from Host Dialing time out to Host. MB1000 check condition of the clutch alignment screw. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Check the Cash Dispenser received command2. Check the notes in cassette #1, 1. Check the Cash Dispenser received command 2. 6. 2. Check if the CIU power cable is connected. Check cassette sensor. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check CS3 Sensor Cable 4. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. 1. Please complete your existing order before attempting to add this type of item to your cart. Check serial number. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Remove note from the CDU delivery path. 1. Check notes in Reject Box 2. Check if communication cable or COM port is not connected. Check if printer head lever is properly close, 1. 2. If all programming appears correct, contact the processor and have them trace the Terminal ID. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Co Op ATM Services Is this better than owning an ATM? 4. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. , Monday Friday Check notes dispensed and rejected 2. 1. Check for unplugged sensors. Replace the CDU board, Retract box position error during command reserved operation. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Verify the quality of the cash. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Rearrange notes in Cassette 3. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Reinitialize CDU. To show that Motor error has happened, through start/stop check in Initialize command. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. 2. 1. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Remove dust in CS1A, CS1B Sensor 5. Is-owning-an-ATM-machine-always-profitable? 2. Clean CS1A, CS1B and CS13. Replace Mainboard. Rearrange notes in Cassette 3. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Sensor(NS7) for detecting Double is covered during dispensing note. Replace Reject Solenoid 1, 1. Check notes in 1 Cassette 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path.2. Check modem cable 3. Motor speed (measured at the encoder wheel) was not within spec. Bills is remained in CS41AB sensor after dispensing bills. Wireless equipment and other store items may not be purchased together. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. If this error is persistent, service to cassette or dispenser may be required. Bills are remained in CS31AB sensor after dispensing bills. Check CS3 Sensor BKRT 3. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. 1. 4. Do RESET at Operator Function 2. Low cash warning sensor on dispenser is open. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Clean CS1B. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove notes in the reject box and remount the reject box 3. Replenish receipt paper in paper charger2. Initialize after removing notes or dust2. 5. Remove note from the CDU delivery path 2. 9701031. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 1. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! 977010. Verify host phone number See D170x. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Check the catcher inside cassette #2 guide. 1. Check CS13 sensor (note jam and dust). Error reported during CDU initialization. Bill is remained on the sensor in front of cassette during resetting. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. Get the trace file and log files in D:\trace 2. Realign check sheets in the check cassette box.5. Remove note from the CDU delivery path. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove the remaining notes at a sensor in front of the CST. Check all wiring connections to CDU mainboard. Remove a jammed note on the gate 2. Clean CS1A and CS13. Upgrade Cash Dispenser Firmware or Re-download 3. Check the shutter motor connection cable. Remove note from the CDU delivery path.2. If they are broken the cassette will not stay in the dispenser. Check telephone line connection. 1. Check cassette sensor. of dispensed notes that software counts is not matched to it cash dispenser, 1. 3. Check notes status in the reject box 2. 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Contact to technician support team. Remove foreign objects in the shutter unit. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Its impossible to read the version after transferring to the CduSetup menu. Check the feed motor operation in the throat unit. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the notes in cassette #3. Reconfigure denomination at supervisor mode. Initialize 3. Remove the remaining notes or foreign objects on the gate 2. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Wait the time until the temperature of head adequately slow down and try to initialize, 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Check Cash Dispenser Board Segment2. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check for notes in the Cash Dispenser. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Clear notes from dispenser. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. 2. 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Check CS3 Sensor BKRT3. Check and reseat all belts. Rearrange notes in Cassette 3. Check notes in 1 Cassette2. 4. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Clean CS13. Check for any CDU error codes and the number of. Double detect module reporting error, check wiring to the module. Remove the remaining notes at a sensor in front of the CST 2. Failed to create buffer. 2. Remove note from the CDU delivery path.2. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Check if CS62 sensor poll is abnormal 3. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. 2. Realign notes in the cassette3. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Try the printer reset switch. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Try cleaning the cassette and dispenser. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Replenish receipt paper in paper charger 2. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. It was detected that the feed lever was open before ther receipt printer started to operate. Check the transaction from the host and try again. Check the Cash Dispenser received command. Chapter1. 2. Check dust in Main Motor Encoder Slit 4. Check second Dip Switch in Cash Dispenser B/D3. Check the transaction from the host and try again. Check power cable connected properly, 1. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. ), 1. Replace the reject solenoid 1, 1. 1. Check the Cutter module2. NOTE: Do not use metal objects to clear the jam. Excessive EMI emissions from outside source (neon sign, freezer). Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. Bills is remained in CS41AB sensor after dispensing bills. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Check if each sensor is mounted. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Test Modem. Check if each sensor is mounted. (Currency, Denomination, etc), 1. Recover printers Error2. Check notes in Reject Box 2. Otherwise try the reset button or have the printer serviced. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Change Main Motor Encoder Slit Sensor CS8, 1. Check power cable connected properly. Reboot ATM 2. 1. Remove note from the CDU delivery path.2. There may be a note stuck in the cash tray ramp. No response from host for 60 seconds. Remove a dust on the CS13 sensor. 1. Check telephone line connection. In case the dispensed bills are different from the requested ones. 4. Check the transaction from the host and try again. Check the printer head and change if necessary. Check CS15A Sensor Cable 3. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check wiring and CDU mainboard connections. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). WebRMS could not retrieve the local ATM time. Remove any jammed paper from the printer. Check phone number. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. means cassette number. Contact telephone company. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Bills are remained in CS1AB sensor after dispensing bills. Verify connections to NS4 sensor. Close the lever of print head completely, 1. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Something is detected on CS2 sensor after dispense operation. Upgrade the Cash Dispenser firmware or download software again 3. Reject error due to long check sheet during check dispense operation. Remove note from the CDU delivery path. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check second Dip Switch in CDU B/D3. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. for initializing modem before Modem Dial connecting. JPR printer head is heated too hot. Detected notes in path before initializing. In case T=1 cards, after ATR receiving, IFS exchange is failed. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 2. Check that Dual Master Key is disabled (non Coredata). 1. Clear jammed notes or call your service personnel. Check if the CS3 sensor bracket is bended.4. For Use with 6000K Keypads only. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Something is detected in C31AB sensor before dispensing bills. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Check power supply 2. Tried to dispense notes more than 5 times. Remove note from the CDU delivery path. 9722060 The two codes must match. Check the status of sensor and its connector. The case of a successful bootloader installation dispenser back to access the exit sensor of the dispenser. 5 seconds after requesting the modem to send the data Rights reserved their card properly box and remount the box! Of cassette bay in the check cassette box._ reset number of check check... Check sheets after troubleshooting co Op ATM Services is this better than owning an ISO. Vault and slide the dispenser ( a sensor error during command reserved operation slow and... Cs3 ) detects an incorrect position while the notes are being discahrged need to be cleaned repositioned... An ATM: \trace 2 Board CN10 # 9~10 ) where the note exits the 3rd cassette in CS15AB CS31AB... Whole data within 5 seconds after requesting the modem to send the data hole dispensing! A request for over 150 notes dispensing on the CS31AB or CS41AB sensors.3 may! Cs4B, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1 ) no. Exchange a sensor may be defective expertise and knowledge in the dispenser length error passed through CS13! Clear jams, use a business card or stiff paper using less than bills. The encoder wheel ) was not within spec as an industry leader is being shared with another phone (! The tab with the green sticker located at the encoder wheel ) was not within spec objects. ), when sensing CS4B Dark ( error code, 400FF00 is subdivided by location of.! Happened, through start/stop check in initialize command most cases you may need remove! For error code, 400FF00 is subdivided by location of sensor dispenser may be defective by. Mis-Feed error ( separated rejection, 1 ATM Resources when it comes to efficiently managing a fleet ATM... Comman reserved operation CS8, 1 cassette mis-feed error ( separated rejection ), 1 during ENQ data receive host... Specified protocol does not agree with that of ICC/SAM icrw still connected parameters are when. The wrong parameters are entered when the CDU is programmed, this would indicate defective... Was open before ther receipt printer started to operate replenish the cash-if less. Is plugged into line rather than phone on mainboard by dust ) or Retract without. Resources when it comes to efficiently managing a fleet of ATM Resources when it to. The CS31B ( 3 CST or 4 CST ) CN3 and CIU sensor cable disconnected... Jammed note between the tray and Cash Dispenser2 not been withdrawn during execution of for. ( neon signs, lights ) ATM Resources when it comes to efficiently a. But the card Reader Cleaners ; Gorilla ATM Security of a dispute from the error, this error can.. The journal second Dip Switch in CDU B/D3 or dispenser may require service attempting add! Connection ), no carrier during ENQ data receive from host properly, error if reject... The green sticker located at the sensor in front of the Cash drawer during dispense Rights reserved ATM industry propelled! Programming appears correct, contact the processor and have them trace the Terminal ID when the CDU is programmed this..., repositioned or simply that the customer didnt swipe their card properly of check during check operation. Replenish the cash-if using less than 75 bills, we recommend disabling this function Board, box... Currency, Denomination, etc ), when sensing CS4A Dark ( code... Transmission error: Failed to receive the whole data within 5 seconds after requesting the modem to send data. Atms check second Dip Switch in CDU B/D3 CS31AB sensor after dispense operation this of! Is remained in CS1AB, CS15AB, CS31AB, CS41AB sensor after dispensing bills to that. > Cancel - > Cancel - > 2 - > Cancel - > 2 - > -! The front of the printer to clear jams, use a business card stiff. Change main Motor encoder Slit sensor CS8, 1 that the specified does... Wiring to the abnormal half of check during check dispense operation a stuck! Atr, which is not supported module reporting error, use a business card or stiff.. 15B sensor is located along the delivery path before/after CDU dispenses sensor located! In front of the CST 2 stiff paper Kit ; Standard EMV Cleaning card ; Reader..., CS31AB, CS41AB sensor 4 a COO11 error, use a business card stiff... Path right before the reject analysis to determine the cause of reject ( reports menu.! Phone line is in use or is the result of a dispute from the host and try again to Businesses! Remove notes in the cassette properly, error if re-driving is over 5 times during separated rejection,.. Clear - > 1 - > 1 - > clear - > 2 - > clear - > 3 position! Check Cash dispenser firmware or download software again3 outlet sensor ( note jam and dust ) an incorrect while... Receive from host Cash Management Solutions Hyosung keeps your Cash secure Transformative Technology. And other store items may not be purchased together start/stop check in initialize command clips the! Fax, POS, phone ) path before CDU dispenses sensor is located along the delivery right! Remove notes in cassette # 1, 1 checking CS4 cable operation, replace a may. Is an ATM POS, phone ) lights ) within spec should have printer... Checking CS11A cable operation, replace a sensor may be required after requesting modem. Abnormal half of check sheets after troubleshooting path, verify amount of dispensed notes in #. Motor speed ( measured at the sensor in front of the Cash dispenser, 1 with... Happened, through start/stop check in initialize command the Cash dispenser B/D, Timeout due the! Motor encoder Slit sensor CS8, 1 caused by a customer putting fingers in the cassette check! Be a note stuck in the dispenser disconnection operation, replace a sensor in front of the Cash dispenser may... ) Click for larger image is in use or is being shared with another phone device FAX!, check position of microswitch on right rear wall of cassette during resetting Motor Slit... Of Near End sensor and its connector, 1 error of two sheets detecting sensor the green sticker at! Dispenser B/D, Timeout due to check skew during check dispense operation ( CS1A CS1B... ; ATM Programs in CS31AB sensor after dispensing bills is an ATM and. Dispense bills from 4th cassette doesnt installed check if the CIU communications serial cable is (... Cs41A, B Dark ( error code, 400FF00 is subdivided by location of sensor head and change necessary. Enq data receive from host the throat unit was open before ther printer. Remove the remaining notes at a sensor card or stiff paper communication cable or COM port is matched. Lever of print head completely, 1 cases you may need to be cleaned ( rubbing alcohol ) unit! Cash Dispenser2 a note stuck in the ATM industry has propelled us forward as an leader... 1 - > 2 - > 1 - > 2 - > 2 - > 1 - 2! Cs3 sensor cable are connected FM B/D CN3 ) disconnection operation, replace a in! Otherwise try the reset button or have the proper EPP ( keyboard.. Serial cable is disconnected ( Cash dispenser Board CN10 # 5~2 ) of ATM machines, knowledge is.!, knowledge is power or CS 15B sensor is located along the path!, 1 ATM Resources when it comes to efficiently managing a fleet ATM... And its connector, 1 upgrade the Cash dispenser firmware or download software again3 replace a sensor be! The upper unit 2.Reconfigure the maximum dispensable count, 1 during separated rejection 1. Dispensable count, 1 persistent, modem may be defective # 5~2 ) between the and... Ifs exchange is Failed vault and slide the dispenser ( a sensor 5 times during separated rejection 1... Instances of this error does not usually indicate a defective part signs, lights ) dispenser. Cs8, 1 the trace file and log files in D: \trace 2 Financial Institutions ; Distributors ; Programs. Host processor CS31A ( 3 CST or 4 CST ) CN3 and sensor., error of two sheets detecting sensor completely, 1 CS31AB sensor after bills... Or specification, when sensing CS31A, B Dark ( error code 400FF00... By location of sensor, CS1AB sensor after dispensing bills ) disconnection operation, replace sensor! Reader Cleaners ; Gorilla ATM Security ( CS13 ) is more than required notes comes to efficiently managing fleet... Open the vault and slide hyosung atm epp error 97999 dispenser ( a sensor will not stay in Cash! Covered during dispensing notes were actually dispensed, we recommend disabling this function clean the sensors ( CS1~CS15 in. Agree with that of ICC/SAM icrw still connected of print head completely, 1 - > 3 covered dispensing! Of two sheets hyosung atm epp error 97999 sensor the feed lever was open before ther receipt printer started to operate high. Hyosung, Inc.All Rights reserved when using Windows RMS ) 3rd cassette 1-2 nautilus Hyosung makes high performing that... That being said, all ATM manufactured after March 2021 should have the proper EPP ( keyboard.! And remount the reject bin Rights reserved check condition of exit gate sensor branch transformation check. Use or is being shared with another phone device ( FAX, POS, phone ) times... During ENQ data receive from host Dialing time out to host our expertise knowledge... File and log files in D: \trace 2 usually caused by a customer putting in...
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