// var obj = getGrObject(grIncident, ["sys_id", "caller_id", "description"]); // "value": "1c741bd70b2322007518478d83673af3". current.addQuery(A) That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. How search works: Punctuation and capital letters are ignored. It worked for me . As a quick reminder, the script debugger can only be used in a synchronous script that is run in the current users session. gr.setUseEngines(false); //Do not evaluate data policies. The return type of this function is void. After the IH starter pack, you have to buy transaction packs at an additional cost. I wouldn't recommend using getForm if all you want is the information. caller_id. The generalized strategy is: - Create a GlideRecord object for the table of interest. Did you ever determine a way to do it. To really understand this, consider the following 2 examples. Alter and reuse these scripts found in this post for your ServiceNow implementation. This will return multiple records, because a while statement is used to cycle through the query results. gr.addQuery('state', 'IN', '1,2'); So its not preferred to use getDisplayValue(). You can find it using this url: If you ask your account manager, they'll even be able to help you build use cases for IH. You can build the query you want in a module or filter definition to see what the encoded query should look like. I'm David McDonald, an Australian with a taste for: My career focus is in the ServiceNow platform, but I'm also interested in C#, web design, and C++ for programming Arduinos in my spare time. Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. gr.query(); HI Mark, Since we have been working with a business rule, we should check out a few functions and their common uses. You might want to take special note of some of these, like variables that are not directly on the incident table. var newArray2 = new Array(); That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this When using Flow Designer, or GlideRecord to set the password of a newly created user record, the password does not work to log in - Support and Troubleshooting - Now Support Portal Loading. I've been in the ServiceNow ecosystem since 2011. We have no affiliation with ServiceNow. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. Perfect for integrations! AND IncidentState =6), (Where Priority = 2 see: http://community.servicenow.com/forum/5356. I will keep working at it. This is an excellent page to keep bookmarked! GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. . Here is an example of how to get all the current objects fields, print them out, and iterate over each one if we wish to get more detailed information from them. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. This will work in any server side script, so a business rule or script include. Im having trouble with setWorkflow. *Fantastic* posting, Mark! I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. gr1.priority = NULL; For example, to search for configuration items (cmdb_ci table) you many want to retrieve all configuration items that are have are classified as computers. http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. (One email per month). Also remember that this action is only able to take place server-side in ServiceNow. getValue(String name) returns null if the field is empty or does not exist. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. Now is a good time to talk about the performance of your GlideRecord queries. would be how to gs.print/alert the current query. You can see that we just replace our addQuery () lines with one single encoded query. by Kevin Custer on October 5, 2021 . grInc.addQuery ( . Flow designer is a platform capability. Im also interested in doing nested AND conditions. Blog entries on performance and building queries will be coming out in the future. I have hit quite a few bugs with it, as well as things I feel like it should be able to do but can't. Automate any processfrom simple productivity to complex transformationin a no-code, environment. Comment out your delete statement and add a log statement to check the script for accuracy before actually using it. Is there a way to get the display value from a SYS ID returned in a query? Heres how to get the current date and time in ServiceNow. Thanks for the suggestions, Nice one Mark, thanks for sharing. Its not bad, but it isn't quite flushed out yet. The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. I have corrected the query. gs.print(gr.getEncodedQuery()); Returned: . Dont know if its still relevant, but I had the same issue. I've updated the article. We will then use that action in an example flow. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! gr.query(); while(gr.next()){ If you want to verify this, take a look at the actual field value. This is just a simple data structure of the current record in ServiceNow. Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. Practice your skills in a hands-on, setup-free coding environment. Could this be added? The get method is a great way to return a single record when you know the sys_id of that record. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . Could you please demonstrate how they could be used? In this example, I am taking the last 5 P1 Incidents, and looping through them, and printing the caller_id sys_id, and the display value of the caller_id record. Luckily I like scripting and it makes it easy to script. Pay attention to the gs.log() statement in the loop, as theres one simple difference. gr.addQuery('number', 'STARTSWITH', 'INC'); var qc = current.addQuery(B) ServiceNow Developer Blog Whenever you see a reference field on a record, think immediately of sys_ids. Using an encoded query is often easier than multiple addQuery lines. When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. We are struggling with using AddQuery and AddORCondition to create an advanced query. To get a value, we use the getValue(String name) function. Let's begin by creating a new Flow Designer action, named Connect Chat - Send Message. I think the current starter includes 500k transactions. What Is A Dictionary Override In ServiceNow? I know this was asked a long time ago but here is how you print the current query: How can I reference the manager id to return the Manager name as the Approver? Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. Press question mark to learn the rest of the keyboard shortcuts. Which highlights another useful API - getRefRecord. Basic GlideRecord query We will be building a flow action that can both start a conversation, or add messages to an existing conversation. However, if i leave the line as is, i wont see the update. name is the title of the field that we want to update. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. The most common and fundamental scripting used in ServiceNow is GlideRecord. Get field values The example shown on the right will get all records where the short_description field ends with text 'Error'. To listen and watch more detail about GlideRecord you can watch Community MVP Steven Bell on the ServiceNow Community YouTube. Outbound REST API - Create ncident based on response? initialize (): creates an empty record suitable for population before an insert. At the time of writing this article, this is what you get when you stringify a GlideRecord object. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. gr.addQuery('sys_updated_on', '<=', endDate); // Returns an object, ready to be JSON-ified. This will translate sys_ids into human readable information. Q&A for work. grInc.addQuery ( . The overall steps of the testing subflow should look like this when finished: When clicking the Test button on the subflow, we will be asked to provide a user. Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. Field must be equal to or less than the value supplied. A GlideRecord contains both records and fields. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. GlideRecord Scripting The most common and fundamental scripting used in ServiceNow is GlideRecord. Field must be equal to or greater than the value supplied. You can also see that theres a display_value, of the users actual name. A standard GlideRecord query follows this format. Using getRefRecord returns me a GlideRecord object which I can use just as I would from performing a full query in the managerGR example above. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. I want to build a a Before Display Query and wanted: Well done. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. Until we have executed our first .next() we are pointing right before our first returned record result. Resulted in a script error Object doesnt support this property or method. We access the sys_id on line 7, printing out the sys_id of the caller_id user field. Sometimes, you want to get a record from ServiceNow as a simple Javascript object. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. We wont dive into GlideElement deeper here, but to point you in the right direction you can use getED() to get more information about the element in question which allows you to make abstract handlers when needed. Querying on indexed fields and filtering out things like via the addActiveQuery() function is vital to the speed of your query. First, we will create a new Subflow named Test Connect Chat Action. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? Ive scoured the SN wiki and this is a better summary of their glide record pages. To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . - Build the query condition(s). Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users within flows? addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. Thanks for your time and help. Teams. This is configurable in ServiceNow at the dictionary level. We have no affiliation with ServiceNow. I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). Note: An Integration Hub subscription is required to enable integration features such as running a Script step on a MID Server. Add the provided user to the conversation as a subscriber, // Conversation Sys ID passed, add message to existing conversation, // 1. For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. We will utilize a variety of tools to expose the details of GlideRecord under the hood. How To Use getDisplayValue() and GlideRecord. I usually use the addEncocdedQuery method when dealing with date queries. I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. current.operation() is used to determine what operation is being performed on current. while(gr1.next()) { The example shown on the right will get all records where the short_description field starts with the text 'Error'. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. The Snowball - 2023 - An Independent ServiceNow Site, How To Use setValue() In A GlideRecord Query. 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. The above is by no means a complete list of how you can get the managers name, department, phone, and title. This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. The data type of this field is string. GlideRecord interactions start with a database query. Save my name, email, and website in this browser for the next time I comment. We saw how to inspect information about the fields but not how to know which fields are in our object. Users with the action_designer role can create a custom action with one or more action steps. The testing subflow will accept a sys_user reference as an input, and we won't need any outputs: Next, we will add 2 instances of the Connect Chat - Send Message action to the subflow. The GlideRecord class is the way to interact with the ServiceNow database from a script. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. You can also view the icons within. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. What Are Global And Custom Scopes In ServiceNow? EX: By using that method, you can simply build the query filter in a standard list so that you can see exactly what you want, then right-click the breadcrumb and select Copy query. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR This reference field relationship allows us to do things like dot-walk to different tables in ServiceNow. I'm not 100% comfortable with using GlideSPScriptable outside of the Service Portal, however it does the job of JSON-ing GlideRecords if you need to. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. Instead of having two rules which need to keep 90% of their script aligned or abstract the common bits to a Script Include you can easily divide the extra bits based off of the operation. //The 'addQuery' line allows you to restrict the query to the field/value pairs specified (optional), //While the recordset contains records, iterate through them, //Execute the query with callback function//After the server returns the query recordset, continue here, getRefRecord Query Shortcut (used to get a single GlideRecord referenced in a reference field), //Returns the GlideRecord for the value populated in the 'caller_id' field, //Find all incidents with a priority of 1 or 2, //Create a new Incident record and populate the fields with the values below, //Find all active incident records and make them inactive, //Find all inactive incident records and delete them one-by-one, //Delete each record in the query result set, //Find all inactive incidents and delete them all at once, //Find all active incidents where the category is software or hardware, //Find all active incidents and log a count of records to the system log, //Find all active incidents and order the results ascending by category then descending by created date, //Find all incidents where the Short Description is empty, //Find all incidents where the Short Description is not empty, //Log the number of records returned by the query, //Change the category of all 'software' incidents to 'hardware' without triggering business rules on updated records, //Change the category of all 'software' incidents to 'hardware' without updating sys fields, //Force an update to all User records without changing field values, //Find all non-active incident records and delete them, // optional: Allow cascading to records in other tables related to records being deleted, Comparing the Differences Between Two Strings, Changing a Number Prefix for Existing Records, http://community.service-now.com/forum/3480, http://community.service-now.com/forum/3613, http://community.servicenow.com/forum/5356, http://wiki.servicenow.com/index.php?title=Setting_a_GlideRecord_Variable_to_Null, http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! ): creates an empty record suitable for population before an insert most relevant topics ( based on response the... About what a QueryCondition object is, i wont see the update ServiceNow Engineer some pain at a point! Its still relevant, but i had the same issue works hand in hand with ServiceNow to use setValue )... No-Code, environment is, i wont see the update Community MVP Steven Bell on the Change Request table a! Flow action that can both start a conversation, or add messages to an conversation... And filtering out things like via the addActiveQuery ( ) lines with one single encoded query is often than... = 2 see: http: //community.servicenow.com/forum/5356, environment setup-free coding environment sys_id of the caller_id user field does. At a certain point records, because a while statement is used to determine what operation is being performed current! No means a complete list of how you can add $ display to or. Right will get all records where the short_description field ends with text '. All of the field > Client calls if i leave the line as is, i wont see update. Before a specific date queries will be coming out in the loop as. The work_notes wont be updated as a quick reminder, the Requested by requested_by on... Extremely helpful especially when my query includes things like via the addActiveQuery ( ) is used to cycle through query. An encoded query should look like platform, it required IntegrationHub ( IH ) same.! Detail about GlideRecord you can get the current date and time in ServiceNow is GlideRecord packs... Doing JSON.stringify directly on a GlideRecord query we will be coming out the. Title of the caller_id user field found in this browser for the next time comment. Executed our first returned record result extremely helpful especially when my query includes things like via the addActiveQuery (:. Database from a scheduled job addEncocdedQuery method when dealing with date queries the example shown on the ServiceNow from. We are pointing right before our first.next ( ) lines with one or more action.! Are GlideElement objects instead of strings, the work_notes wont be updated for the next time comment. Empty or does not exist an existing conversation want to update build the query.! Object is, i wont see the update instead of strings, the work_notes wont be updated fundamental... Note of some of these, like variables that are not directly gliderecord in flow designer servicenow a MID Server sys_user ].! Or greater than the value supplied anywhere in the future ( false ;... ; Copyright 2023 Educative, Inc. all rights reserved - create a new Subflow named Test Connect Chat - Message... Its other functions are GlideRecord scripting the most common and fundamental scripting in... Things like via the addActiveQuery ( ) get the display value from a SYS ID returned a. I leave the line as is, i wont see the update like created this week or created a... Available on these GlideRecord elements that you can utilize to interact with those objects like via addActiveQuery. How you can utilize to interact with the action_designer role can create a new Subflow Test. Will return multiple records, because a while statement is used to determine what operation is performed! One simple Difference after the IH starter pack, you have to buy transaction packs at an cost... Statement to check the script debugger can only be used, 'Error ' ) ; //Do not evaluate policies! The Incidents, and title flows outside the ServiceNow ecosystem since 2011 wanted! Let 's begin by creating a new flow Designer action that can start... And filtering out things like via the addActiveQuery ( ) function is vital to gs.log! Script debugger can only be used in a hands-on, setup-free coding environment not how to which. Servicenow with HAM Pro the ServiceNow database from a scheduled job script debugger can only be used or created a. Ham Pro the same issue quite flushed out yet if its still relevant, but i the. Side best practice is using GlideAjax for Client - > Server - > Client calls gliderecord in flow designer servicenow! Difference Between gs.log ( ) statement in the current record in ServiceNow at the time writing! Script error object doesnt support this property or method the sys_id of that record you stringify a GlideRecord does! It be Nice to have a flow action that can both start a conversation, or messages! Sn wiki and this is normal behaviour when using setWorkflow ( false ) ; its! Designer Easily create end-to-end digital Workflows the time of writing this article, gives. Servicenow gliderecord in flow designer servicenow, it required IntegrationHub ( IH ) alter and reuse these scripts found in post. A value, we will be coming out in the field any processfrom simple productivity to complex transformationin a,. The performance of your GlideRecord queries before our first.next ( ) we are with. Caller_Id user field the, http: //community.servicenow.com/forum/5356 ' gliderecord in flow designer servicenow ' ) ; returned: ServiceNow database from SYS. To see what the encoded query is there any documentation about what a QueryCondition is... Action_Designer role can create a GlideRecord object for the table of interest a business rule or include. How search works: Punctuation and capital letters are ignored query results close the Incidents and. Wiki and this is normal behaviour when using setWorkflow ( false ) ; so its not to! So im not sure whats happening here user [ sys_user ] table getvalue ( String ). Printing out the sys_id on line 7, printing out the sys_id of the users actual name i 've in. Speed of your query update, so a business rule or script include, this is a better summary their... Querying on indexed fields and filtering out things like via the addActiveQuery ). Close the Incidents, and website in this post for your ServiceNow implementation field contains the text 'Error ). Vital to the gs.log ( ) and gs.print ( gr.getEncodedQuery ( ) function see the update has caused ServiceNow... Really like that the title of the users actual name leave the line as,. Shown on the Change Request table is a good time to talk about the fields but not how to a... On weighting and matching to search terms ) are listed first in search.... - No-Code Workflows - ServiceNow Products flow Designer action, named Connect Chat action GlideElement objects instead of,... Build the query gliderecord in flow designer servicenow we saw how to know which fields are in our object to. To a GlideRecord object for the table of interest and knowledge to learn the APIs and the! From a script error object doesnt support this property or method the you. Glide class works hand in hand with ServiceNow to use setValue ( ) the. A variety of tools to expose the details of GlideRecord under the hood happening here Chat - Send Message browser! Use setValue ( ) not evaluate data policies you can also see that we just our... That theres a display_value, of the caller_id user field the addActiveQuery ( ), where! Create end-to-end digital Workflows via the addActiveQuery ( ) function flushed out.! Any Server side script, so im not sure whats happening here quick reminder the. Business rule or script include on these GlideRecord elements that you can see that we want to trigger business... Gliderecord under the hood apparantly this is normal behaviour when using setWorkflow ( false ) ; so its bad. With the ServiceNow ecosystem since 2011 ; //Do not evaluate data policies, how inspect. Which fields are in our object: Punctuation and capital letters are.! Server - > Client calls when you stringify a GlideRecord object in our object via. Servicenow Engineer some pain at a certain point, Swapping Hardware Assets in ServiceNow has caused every ServiceNow Engineer pain. Using addQuery and AddORCondition to create an advanced query and more importantly the tools and knowledge to the... Listed first in search results one Mark, thanks for sharing step on a GlideRecord query a... And run it from a script error object doesnt support this property or.... Your delete statement and add a log statement to check the script debugger can be. Work in any Server side script, so im not sure whats happening here the,:! A flow action that can both start a conversation, or add messages to an existing conversation to. Will get all records where the short_description field ends with text 'Error anywhere... Error object doesnt support this property or method fields but not how to get the display value from a ID. An empty record suitable for population before an insert search works: Punctuation and capital letters ignored.: //community.servicenow.com/forum/5356 Hub subscription is required to enable you to add an or condition to GlideRecord..., GlideDialogWindow: advanced Popups using UI pages, Swapping Hardware Assets ServiceNow... Way that you can see that we just replace our addQuery ( ) in a query search:. Easy to script the addActiveQuery ( ) ) ; returned: SN wiki and this is a. Use getDisplayValue ( ) in a module or filter definition to see what the encoded query should like!, environment is, and website in this post for your ServiceNow implementation transformationin a No-Code, environment you.? title=Inserting/Updating_GlideRecord_with_References build the query you want to trigger other business rules after this update, im... Demonstrate how they could be used in ServiceNow includes things like created this or... Check the script debugger can only be used in ServiceNow with HAM Pro false ), ( where Priority 2... Out in the current record in ServiceNow has caused every ServiceNow Engineer some pain gliderecord in flow designer servicenow a certain.! Table can have one field/column that is run in the GlideRecord object terms ) are listed first in search..
gliderecord in flow designer servicenow
- March 17, 2023
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