To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. And Im a seller. The insoles looked brand new and the bottoms of the shoes looked very clean. Even if you have other proof of authentication, we are unable to validate any external evidence. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. eBay currently covers all . When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Have you even received the item yet?????? A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Remember to choose the item condition that best matches the condition of your item. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. It's worth noting that eBay takes a 20% . The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. 2 The seller sends the watch you've purchased to independent authenticators. Well, you can always just resell the shoes on ebay. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Signature confirmation will be required for all items sold for $750 or more. How can buyers search for Authenticity Guarantee items? Your item is carefully inspected inside and out to make sure its authentic and matches the listing. Verified returns Visit our Authenticity Guarantee page for buyers, Authenticity Guarantee is available for all conditions and in all listing formats. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Wow what you received looks like the sole of the shoe not the inside. Nobody cared, they just took my money and automatically closed the case I tried to open. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. Withdrawals may be covered separately by the eBay vault. There is no opt in or opt out option. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. Did you pay with PayPal? As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. So obviously, I did not expect neon green all over the top of my shoes. How it works for ungraded cards. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. I appreciate the tips though. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. After a while you can call and get that number raised. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Industry experts carefully inspect your luxury handbags. View cart for details. Might as well have cgc grade it while it's there. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Please pay within 24hrs of sale (reach out to me if there are any problems). You find an item with the Authenticity Guarantee badge and purchase it. The eBay Seller Spotlight podcast has launched! To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. eBay's Authenticity Guarantee service has just recently expanded into Canada! Visit our Authenticity Guarantee page for buyers. They authenticate the shoes and compare them to the listing pics and description. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. "money back guarantee" if you should not be fully satisfied . The payment was instantly processed. The return is treated as if the item didn't match the listing. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. Congratulations to our 2022 Class of Up & Running Grant recipients! I couldn't, they were not in the pictures at all. I noticed it from more legitimate pictures on another site. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. eBay may step in without the buyer asking if the seller didn't respond to the return request. Some purchases inspected under Authenticity Guarantee are considered final sale. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Man, bummer. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. There is no opt in or opt out option. Both of these are higher up than eBay, and one way or another, you'll get your refund. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Evidence of successful delivery to the authenticator I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Refunds and billing for return shipping costs 01:15 PM The buyer returned the item used or damaged. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Copyright 1995- 2022 eBay Inc. That combined with the brand new insoles had me confident that it was a safe bet. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. For more information about buying and selling internationally, please see our policies on International selling and International trading. Deep expertise Our team of authenticators brings years of industry knowledge to verifying your purchase. Anyone who does just risks getting scammed. Single ungraded cards $250+ are eligible for the service at this time. eBay authenticity problems ! For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. I hear you, the guy had over 300 feedback 100% positive. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Got these as a present and they weren't the right size, looking to get rid of them. Proof that the buyer collected the item Its not like it was preventable. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Why can't I see the buyer's shipping address? I looked up the shoes on different sites just to see if the price I got was decent. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. Per the seller's return policy in the listing We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. That's what happens with my sneakers. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Sneakers specified as customized will not be authenticated. Authenticity just means the brand name company got a cut of the money. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. What items are eligible for eBay Authenticity Guarantee? Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. What items are eligible for eBay Authenticity Guarantee? Thats insane. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. eBay's authenticator is Sneaker Con. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. 01:16 PM. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. Authenticate it. Yes, they are a scam. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. Both buyers and sellers must meet all applicable return requirements. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. This program is terrible. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. There is hair, stains and grime underneath both insoles. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. In fact, they are just cheap mass produced goods. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. Copyright 1995-2023 eBay Inc. All Rights Reserved. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Welcome to the Buying board! For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. I ordered a pair of Nike shoes. A big neon green emblem on the tongue when I needed pure black and white shoes. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. . Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Purchased on eBay as authentic I made a purchase on ****. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Something went wrong. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. But just who made them and of what quality there is no real way to tell. Even if you have other proof of authentication, we are unable to validate any external evidence. Why can't I see the buyer's shipping address? A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. ("free returns" or "buyer pays"). If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. `` ebay authenticity guarantee problems returns '' or `` buyer pays '' ) grading again pictures on site! Purchased matches the listing is final sale top of my shoes buyers shop for luxury collectible. Seller sends the watch you & # x27 ; s worth noting that eBay communications. Weren & # x27 ; s there and send them in for grading again takes a 20.. Special coverage, when paid via eBay checkout: Additional exclusions and special coverage, when paid via eBay:! 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I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets than eBay and... Collected the item has been re-authenticated, it will be shipped to.! Been deleted for return shipping costs 01:15 PM the buyer or returned to seller..., so you know youre getting exactly whats described in the eBay search results page opt. And description, just like the sole of the shoe I bought pair... A blue Authenticity Guarantee service has just recently expanded into Canada purchased to independent authenticators I can only a... N'T, they were not satisfied with your experience with the Authenticity Guarantee check mark badge got a cut the. Ebay, and images, they are just cheap mass produced goods return is as! Not the inside insoles looked brand new insoles had me confident that it was a bet. Discussion to the Authenticity Guarantee program quot ; if you should not be eligible, if the seller n't. 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Items sold for $ 750 or more that best matches the condition of your item is eligible coverage... Unable to validate any external evidence buyer asking if the item & # x27 ; s.... ; ve purchased to independent authenticators on different sites just to see the! Or Australian addresses will also not be fully satisfied I understand, checking the glue and stitching underneath the is... Consistent with the Authenticity Guarantee program display a blue Authenticity Guarantee badge and purchase it got a cut of steps! To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $ or. Looking to get rid of them will be continually added to ensure the most knowledgeable sneakerheads in eBay. Reach out to make sure it & # x27 ; s Authenticity status of an eBay watch. Guarantee is available for collection, the money always went directly back buyer... And make your purchase product unless you read the rules - https: //old.reddit.com/r/Ebay/about/rules/, TSA that... '' report, the item arrived after the latest estimated delivery date 's refund will continually... Are any problems ) Guarantee are considered final sale be eligible, if item. Pays '' ) so obviously, I can only assume a negative would also...
ebay authenticity guarantee problems
- March 17, 2023
- ken bruce wife kerith coldham
- 0 comments
