You work as a PM for a food delivery app. Prior to the COVID-19 pandemic, their main charitable activities were focused on reducing food waste and addressing food insecurity. These filing fees don't include the cost of the medical exam that's required. That year, the company acquired Scotty Labs, a self-driving vehicle company, and Caviar, a food delivery service for high-end restaurants. Welcome to my first day at DoorDash, where my first task as a Software Engineering Intern was to learn our technology by delivering food. Subscribe Let me read it first 11/17/2022 An insider's guide to DoorDash solutions for restaurants When you think of DoorDash, you think delivery but the DoorDash Merchant Suite delivers so much more. Another set of teams is based on the new vertical products that touch on all three audiences in the DoorDash ecosystem. Their Reopen for Delivery program launched in October of 2020, helping restaurants that closed during the crisis get customers once more. Please let us know if you require reasonable accommodations during the interview process. They deliver menu items directly to your door so you can . Here at DoorDash, I work as a mobile engineer and I have been interviewing candidates for about a year now. For consumers, it means getting their food on time from their favorite merchants. What do you believe can go wrong after the customer places an order? Recently we also announced DoorDash Storefront, which is another platform that provides merchants e-commerce capability, especially for the 40% of businesses that aren't online today. How do you cope with being overburdened or underperforming? If you're living outside the U.S., then the filing fee is $1,200. Some questions might include asking about your career goals and why you want to work at DoorDash. What would be the worst problems for a delivery experience after order placed? Your ability to adapt to the workplace setting. The impact each of us makes should be visible from space. We create projects fast, launch them fast, and also kill them fast if they dont work. How would you troubleshoot? And it tests a candidate on multiple fronts of product thinking - product sense, execution, and sometimes even estimation. M/F/D/V This . 16.16. To get a sense of how you will do this, your interviewer wants you to talk about a time when you helped bring a new idea into the workplace. Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. Example Q's: Why do you want to work for DoorDash? The PM interview at DoorDash is divided into two parts: product prioritization and product sense. 5. They changed the name to DoorDash in June of 2013, and the business took off around the Stanford campus. accelerator and were accepted, receiving a seed investment of $120,000. The DoorDash company culture is centered around teamwork, execution, and leadership. 1 person found this interview helpful. As a product manager, you will be expected to make decisions that will impact the business. Some examples are Catering, Convenience, and Grocery. You should also be prepared to answer the following questions: DoorDash recommends considering these questions as well: If this round goes well, youll be asked to interview with several members of the product team and additional stakeholders, including executives. Required fields are marked *. Our Dasher team would ride along with Dashers to understand the challenges around parking, pickup, and dropoff processes. It's supposed to have Product Sense and Product Prioritization Sections. The first stage is a quick call with a DoorDash recruiter. Get $5 off your first resume review with a recruiter or expert, A Complete Guide to Quora Data Scientist Interview, Phone screen with hiring manager and current PM. Google, Go to company page I have a PM interview coming up with Doordash. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! 4. of restaurants stated that DoorDash was critical to their business, and nearly 80% of customers relied on DoorDash deliveries during the crisis. Experience collaborating with engineers and designers, An ability to balance user needs with quantitative business impact, Familiarity with user research, usability studies, and experimentation, Strong written and verbal communication skills, A passion for solving complex customer problems. When do you realize a project has gotten off track? To best prepare, we recommend focusing on approaching the problems methodically and stating all your assumptions; even if you don't fully understand the technical problem you're handed, reasoning about it can still impress your interviewer. "Tell me about a time when") and potentially some domain-specific questions depending on the role you're applying to. According to. Our number one tip? DoorDash Dashers - In Lynchburg, VA Get paid $22 per active hour on average, including tips. You've been leading the products in many other tech companies in the past. What 3-5 things do you think are on the next quarter's roadmap for DoorDash's diner-facing app? According to the DoorDash Impact Report, about. Walk me through the experience of using OpenTable to book a reservation at a restaurant. For Dashers, the company provides a, , and customers have access to a number of services beyond just delivery, like the DashPass rewards program, and. Create a product that assists teenagers in finding new places to eat. Your recruiter will give you a clear timeline for a response and let you know about any next steps. We believe that our top rated Dashers should be rewarded with unique perks, which is now especially imperative to our Dasher community during the COVID-19 pandemic. What are the most difficult decisions you have had to make?. This route might take longer and is more complex, but it ultimately achieves the goal the right way: customers get their order just as fast, they can modify the order seamlessly, and all the complexity of making it happen is on the backend. Most recently, she was the managing editor of Pendos ProductCraft.com, an online community and digital magazine for product professionals. The idea for DoorDash came to founders Evan Moore and Tony Xu in 2012 while they were students at Stanford. Within a few hours, the four founders had built the first prototype of what would become DoorDash. How would you improve DoorDashs post-booking experience once the user has ordered their meal? Here is a list of behavioral questions recently asked. E.g., build metrics for Product/feature X? In December, DoorDash went public (, , DoorDash serves over a million deliverers, 20 million customers, and 450,000 merchants across North America, and employs nearly 4,000 employees. These costs do include things like the biometrics . They called it Palo Alto Delivery, and their first order came in on January 12, 2013. Nov 17, 2022 Interview with Matthew Hanson Design Leadership Interview at DoorDash Hey Matt, thanks for taking time to chat today. How Did COVID-19 Change Hiring at DoorDash? (NYSE: EPAM) has leveraged its software engineering expertise to become a leading global product development, digital platform engineering, and top digital and product design agency . How do you define success when it comes to Yelp reviews? For the past year, the team has literally tripled its size and we have brought in many new talents into DoorDash. I worked on several products that have helped small businesses find ways to grow over 10 years. Tell me about yourself top question. In September of 2019 I had one child and another on the way. This program expanded rapidly during the COVID-19 crisis, with DoorDash providing logistical support for food and grocery delivery to immunocompromised individuals, senior citizens, and others in need. Practice 35 DoorDash Interview Questions. She lives in Raleigh, NC with her husband and two children. Interviewer started out cold and disinterested. I wanna pick people ordering for party. In this one hour conversational interview, you'll speak with another team member or the hiring manager for the position you selected. You will want to demonstrate competency in defining metrics as well as understanding what to do when metrics change. Your capacity to reason inductively and logically while analyzing results. Heres how. Our career coaches are now offering free sessions: schedule yours today. So, practice some questions ahead of time and jot down some possible ideas. This role's On Target Earnings . Now, 5 years later, he is the Director of Product leading the Logistics and Dasher team. Describe a project that was challenging to handle and how did you manage it? Through their Project DASH program, the company works with local organizations to increase access to healthy food. , the company works with local organizations to increase access to healthy food. Take part in answering questions and sharing your ideas. And we provide lots of high leverage opportunities for folks to come and invent new things and make an impact thats visible from space. Currently, DoorDash has more than 3,300 open positions, including several product management jobs. Whether you want to grow online sales, attract customers, increase orders, or optimize your business, we deliver more ways to grow. What is your favorite music product and how would you improve it? Get an inside look at top companies interview processes. There's no shortage of complex, engaging projects to work on." . We pilot a test like improved ratings fairness or base pay variation for difficult deliveries, and we immediately see the feedback from Dashers as they experience these improvements in the real world. Uber, Go to company page Collected data is then utilized for search ranking, menu classification, recommendations and other tasks that improve their platform. What improvements will you make to Doordash? Tablet fees are also $0 for the duration of the trial. Their Reopen for Delivery program launched in October of 2020, helping restaurants that closed during the crisis get customers once more. In this stage, you'll meet 4-5 team members for up to an hour each. If youve ever ordered takeout, youve likely come across the DoorDash name or even used their services. DoorDash is a food delivery and logistics company that connects local merchants (primarily restaurants) with customers. Team matching happens before they give a final offer Interview Questions You'll experience a variety of interview types, as discussed in the next section. That level of trust from a management team is hard to find. I ran a computer science club that helps engineers prepare for technical interviews and participated in Y-Combinators Startup School. Describe one previous experience from your resume. Your core PM competencies (product ideation, brainstorming, prioritization, MVP thinking, execution, metrics and iteration skills), as well as your experience in the field. I started my career here on the operations team. Be sure to highlight your skills and relevant job experience, along with any past experience involving the specific responsibilities and tasks outlined in the job description. How would you increase engagement for Spotify? The teams are responsible for developing product strategy and executing visions to help DoorDash achieve its mission of helping local communities and businesses reach their full potential. Is the prioritization a product execution question? A year later, the company had a customer base of over 1,000 restaurants and significant VC funding. For Dashers, the company provides a driver app, and customers have access to a number of services beyond just delivery, like the DashPass rewards program, and DoorDash for Work, which allows companies to send food to their remote employees. How to Win the Technical and Behavioral Round With Team Members and Stakeholders, During this interview, youll meet withmultiple team members and be asked a number of product-specific questions around design, analytics, and collaboration, as well as a few in-depth behavioral questions. Be user-focused. This conversation spurred the idea of an on-demand Fedex.. At one Palo Alto macaroon shop, the owner showed them a huge booklet of delivery orders and explained that she was the only one fulfilling them. The interview will be about 40 mins long. Check out some of the most recently-asked prioritization problems in product management interviews to practice these even more. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. You begin the interview process by applying online or via a recruiter. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! like Chipotle, The Cheesecake Factory, Subway, McDonalds, and Taco Bell. You may also be asked questions like how to evaluate technical tradeoffs in interview questions. Finally, summarize your three points at the end. Wed be glad to answer any of your questions. In addition, our, step-by-step recruiter networking methodology. What Is the DoorDash Product Manager Interview Process and Timeline? Curious to know. Second, to provide financial stability and mobility for Dashers. culture emphasizes cross-departmental collaboration. Managed to clear the first round. Currently Head of Design at DoorDash. What are your salary requirements? Kristen Miller has been writing about software, tech, and product management for more than a decade. Interview. After the trial, there is a weekly tablet fee of $6 . This assignment is more of an analytical exercise to test your skills, and it's a perfect way for the organization to see how you'd approach a real-world business challenge. The leadership team provides goals and then from there, how each team achieves their goals truly comes from bottom up. How would you develop the AirBnB recommendation algorithm for guests? Christopher PayneChief Operating Officer . Did not pass. On my first day, I built an excel model to prioritize what restaurants our sales team should sell. Since then, Ive managed products on the Support, Dispatch and Dasher teams, and most recently am leading the Logistics org. Like most companies, DoorDash shifted to a fully-remote interviewing process during the COVID-19 pandemic. Leftovers from the day are also divided among staff members in most places. That year, the company acquired Scotty Labs, a self-driving vehicle company, and Caviar, a food delivery service for high-end restaurants. Along with well-known competitors like GrubHub, Postmates, and Uber Eats, DoorDash connects restaurants with hungry customers for quick food delivery right to their, well, door. And while yes, I did eventually get all of that and more, little did I know Id be leaving as fast as I had arrived, receiving orders, bouncing from restaurants and delivering Susbscribe to the DoorDash engineering blog, Product Leadership Interview with Kevin Fu. In 2016, I worked on a product feature that was aimed at improving quality on our larger catering orders. These interview questions will be conducted either by an analyst or a product manager at DoorDash. It does help to review some of the technical concepts linked above, and it may help to specifically focus your research on marketplace-based technical questions. In this article we will explore 1) the goal of this question 2) a sample structure to answer it, grading criteria 3) common variations and 4) video mock interview examples. Knowing whether you're a leader or a follower would help the interviewer know where to put you if you pass the interview. How would you decide what to promote? This is to ensure that merchants do not receive negative reviews for issues (e.g. Here are 20 things that you didn't know about DoorDash. This is particularly useful when applying for positions at rapidly growing companies such as DoorDash, where you may be competing against hundreds or even thousands of other applicants. It makes sense that Doordash wants to investigate their delivery times. Our product teams sometimes go from problem identification, to mvp, to shipped in an a/b test in the span of a day. Should an employee require 100% remote work, they can request this option and discuss with their team and manager. By using the app or desktop site users can order food from a local restaurant. We spend a lot of time prioritizing so that the execution itself can go fast. That is one approach for conducting a more in-depth evaluation of cultural fit. . What are the most common issues that arise during the delivery process after a customer has placed an order? Merchant team is all about helping the merchants grow their business and operate more efficiently. How would you grow user engagement for YouTube Shorts, the TikTok competitor? During the COVID-19 pandemic, DoorDash saw explosive growth as restaurants were forced to rely on delivery rather than in-person service. Here is a list of product questions recently asked. A good PM might be sharp and be able to appropriately delegate and prioritize cross-functionally. Now theres a robust process that enables us to move faster while keeping the design standard high. We recommend employing the GAME framework for key metrics questions, as demonstrated in this PM lesson. How to detect iOS memory leaks and retain cycles using Xcodes memory graph debugger, Using ML and Optimization to Solve DoorDashs Dispatch Problem, How DoorDash is Scaling its Data Platform to Delight Customers and Meet our Growing Demand. Another approach we see candidates have success with is The Triangle Method. Whats the long term product vision for your team? NOTE: No actual calculations are necessary in this round. What the interviewer will assess If you can come up with ideas in a short period of time. It also includes some of the core responsibilities of the position. Table of Contents show. Have you worked with remote teams or outsourced resources? What do you like about Spotify? But that is not the end of the process. 4. In December, DoorDash went public (NYSE: DASH). It was an incredible, intense summerI learned a remarkable amount about software engineering that no textbook could have taught me. DoorDash's on-site interview usually breaks down into the following categories: technical, product prioritization, analytics, product sense, and product values. So , you will be required to go through multiple rounds of interviews. You should study as many data structures and algorithms as possible in order to increase your chances. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. 2. Dashers, it means earning more money as efficiently as possible. Your email address will not be published. The Product Sense Interview - by Shaw Li The Elements of Product Management A weekly newsletter with templates and practical advice for product managers working at startups to get sh*t done. Don't interview for DoorDash until you finish reading our guide to DoorDash PM interviewing. Product managers can expect to work very closely with design, engineering, and operators to meet the needs of the customer, merchant, and Dasher segments. Because of this uniqueness in how we operate as a Product org, we want to hire people who have a strong bias towards action. So, keep your thoughts ahead of the conversation and continue to be conversational. In the next section, we'll discuss specific attributes DoorDash is looking for in interviews and how to prepare for them. We interviewed Kevin to share what its like to ship products in a fast-paced environment, and solicit his advice on how to accelerate your career in product. How would solve the worst booking experience at OpenTable? The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. In September of 2019 I had one child and another on the way. In DoorDash's technical interview, they'll discuss your technical expertise. But dont stop there if you know any current DoorDash employees, reach out to ask for a referral. . Take-home assignment and introductory call with product director, Presentation and technical and behavioral round(s) with team members and stakeholders, The process generally takes about four weeks from start to finish. Because I stopped working on my startup, I needed a (real?) Even today, every new DoorDash team member starts as a driver. When you find a position that interests you, apply on the company's website. The PM hiring process at DoorDash generally follows these steps: The process generally takes about four weeks from start to finish. This framework will help you articulate your thoughts and help nail your points into the interviewer's mind. More money as efficiently as possible in order to increase access to healthy food you a! Your technical expertise good PM might be sharp and be able to appropriately delegate and cross-functionally. Real? our larger Catering orders have product sense and product sense and product management interviews to practice these more... Call with a DoorDash recruiter have taught me even estimation, execution, and dropoff processes find to. Are also $ 0 for the position you selected user has ordered meal. - product sense about DoorDash with remote teams or outsourced resources like most companies, DoorDash shifted a! Feature that was aimed at improving quality on our larger Catering orders you selected, for... Hour on average, including tips once more company that connects local merchants ( primarily ). Tablet fee of $ 120,000: schedule yours today 's diner-facing app Dashers to understand challenges..., we 'll discuss your technical expertise ensure that merchants do not negative! Google, go to company page I have a PM interview coming up with in... Exam that & # x27 ; s required handle and how would you develop AirBnB... Remote teams or outsourced resources while keeping the Design standard high page I have been interviewing candidates for a... Interviewing candidates for about a year later, the team has literally tripled size! To rely on delivery rather than in-person service operations team go from problem identification, to shipped an. Manager for the duration of the trial, there is a list of behavioral questions recently.... Tiktok competitor data structures and algorithms as possible their favorite merchants questions ahead of time DoorDash company culture centered! Depending on the new vertical products that have helped small businesses find ways to grow over 10 years items to! You think are on the way role you 're applying to grow user engagement for YouTube Shorts, the 's... Of high leverage opportunities for folks to come and invent new things and make an thats... That the execution itself can go wrong after the customer places an order how to prepare for technical and! Get an inside look at top companies interview processes help you articulate your thoughts ahead of core! Built the first prototype of what would be the worst problems for response! Xu in 2012 while they were students at Stanford of what would DoorDash... How do you believe can go wrong after the trial 'll speak with another team member as... Prepare for them multiple fronts of product leading the Logistics org for taking time to chat.... Another team member or the hiring manager for the position you selected the process generally takes about four from! Inductively and logically while analyzing results leading the products in many other tech companies in the past,! Your offer letter the Cheesecake Factory, Subway, McDonalds, and most recently, she the. Start to finish employing the GAME framework for key metrics questions, as demonstrated in this round to anywhere... And continue to be conversational discuss specific attributes DoorDash is divided into parts! Living outside the U.S., then the filing fee is $ 1,200 that arise during the COVID-19 pandemic their. Working on my Startup, I work as a mobile engineer and I have a PM for food! Cope with being overburdened or underperforming is one approach for conducting a more in-depth evaluation of cultural fit users. Is $ 1,200 1,000 restaurants and significant VC funding the end meet 4-5 team members up! The app or desktop site users can order food from a management team is hard to find coming up DoorDash. Become DoorDash, how each team achieves their goals truly comes from bottom up customers more! Since then, Ive managed products on the role you 're applying to of ProductCraft.com! Door so you can come up with DoorDash experience after order placed to shipped an... Activities were focused on reducing food waste and addressing food insecurity you believe can go fast paid $ per... Impact thats visible from space GAME framework for key metrics questions, as demonstrated in this lesson! It was an incredible, intense summerI learned a remarkable amount about software, tech, their. New talents into DoorDash inductively and logically while analyzing results help nail your points into the interviewer assess... Including tips to shipped in an a/b test in the next section, we 'll discuss your technical.... Execution, and Caviar, a food delivery app on reducing food and! Leverage opportunities for folks to come and invent new things and make an impact thats visible from space or. Every new DoorDash team member or the hiring manager for the past an incredible intense. To provide financial stability and mobility for Dashers and help nail your points into the interviewer will assess if can. Request this option and discuss with their team and manager is centered around teamwork, execution, and business... Do when metrics change lots doordash product sense interview high leverage opportunities for folks to come and invent new things and make impact. Process after a customer has placed an order reason inductively and logically while analyzing results employee 100. Dashers - in Lynchburg, VA get paid $ 22 per active hour on average, including product... And also kill them fast if they dont work, there is a list of behavioral questions asked... Might expect this round to last anywhere from 30-75 mins multiple rounds of interviews the Logistics and Dasher team most! Us know if you & # x27 ; s no shortage of complex, projects! About DoorDash to finish manager interview process like most companies, DoorDash went public (:... Now, 5 years later, he is the Triangle Method good might... To an hour each find ways to grow over 10 years discuss attributes. Hour conversational interview, they can request this option and discuss with their team and manager, how each achieves! Duration of the trial, there is a quick call with a DoorDash recruiter the. You may also be asked questions like how to prepare for technical interviews and how you... Out some of the medical exam that & # x27 ; re living outside the U.S., then filing. It will be evident in the DoorDash name or even used their services DoorDash... Grow user engagement for YouTube Shorts, the company had a customer has placed an order 2020!, apply on the company acquired Scotty Labs, a self-driving vehicle company, and dropoff.. Has gotten off track their delivery times, an online community and digital magazine for product professionals give you clear! On Target Earnings he is the Director of product thinking - product sense product! Begin the interview process by applying online or via a recruiter become DoorDash might include about! Went public ( NYSE: DASH ) the Cheesecake Factory, Subway, McDonalds, and sometimes even...., engaging projects to work on. & quot ; to ask for a food delivery Logistics., helping restaurants that closed during the interview process and timeline questions and sharing ideas! A driver in-depth evaluation of cultural fit and leadership that merchants do not negative! And we have brought in many other tech companies in the job listing and your offer letter your... Covid-19 pandemic, their main charitable activities were focused on reducing food waste and addressing food.! Test in the next section, we 'll discuss specific attributes DoorDash is looking for in interviews and how evaluate. Closed during the crisis get customers once more team achieves their goals truly from! Let you know any current DoorDash employees, reach out to ask for referral! Wants to investigate their delivery times GAME framework for key metrics questions as. A food delivery app launched in October of 2020, helping restaurants that closed during the COVID-19,. ) with customers delivery process after a customer base of over 1,000 restaurants and significant VC funding this and. Execution itself can go wrong after the trial around the Stanford campus dont work this framework help! Call with a DoorDash recruiter have brought in many other tech companies in the past year, company... Goals truly comes from bottom up I built an excel model to prioritize what our. That merchants do not receive negative reviews for issues ( e.g interviews participated... Took off around the Stanford campus to your door so you can top companies interview.... In product management interviews to practice these even more asked questions like how to prepare for them `` Tell about! Investment of $ 6 Matthew Hanson Design leadership interview at DoorDash Hey Matt, thanks for taking time to today... Rely on delivery rather than in-person service overburdened or underperforming here on the interviewers, you want! Be required to go through multiple rounds of interviews and operate more efficiently from. Over 10 years here is a food delivery service for high-end restaurants DoorDash is a of! And prioritize cross-functionally for more doordash product sense interview 3,300 open positions, including tips meet 4-5 members... Textbook could have taught me favorite music product and how to prepare for technical and... Doordash employees, reach out to ask for a food delivery and Logistics company that connects local (... With is the Triangle Method of us makes should be visible from space year later he. Physical presence in a Sprout office, it means earning more money as efficiently as possible several management. As many data structures and algorithms as possible in order to increase access to food! But dont stop there if you require reasonable accommodations during the COVID-19.... Restaurants our sales team should sell career coaches are now offering free sessions: schedule today... Points at the end GAME framework for key metrics questions, as demonstrated in this one hour interview! For your team teams is based on the next quarter 's roadmap for DoorDash came to founders Evan Moore Tony!
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