The complaint has been investigated and resolved to the customers satisfaction. Alabama Selene Finance Loan servicing, payments, escrow account complaint: . It looks to me like most of the mortgages that Selena handles are for people who are late and having trouble paying their mortgage. The title company has requested a pay off. Worst company ever not sure why no one is investigating them for fraud and scammer customers. I am the lady that has lived in my home 32 years paid $46,000.00 and now owe 51,000. The mortgage was with Rushmore and then it was sold Selene Finance. I went to Walmart (19340 Hawthorne Blvd Torrance ) to moneygram the money before 3pm but I was told that they only can do up to $500. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have file many coplaints with this company nothing been done if you go to Facebook and go to selene finance complaints theirs somone staring petition with selene you guys should joyed ! I was told that my ex husband needed to resign the new modification and he refused . I've been in "negotiations" with them for over a year. Fax us at (866) 926-5498. They enjoyed strong client relations with their brokers and agents, who were happy to work with them. I was negotiating with them about loan modification. In addition to submitting complaints to the CFPB and FTC, I would always suggest preparing a QWR or Request for information for Selene Finance that you can submit via fax or email you can learn how through the CFPB by typing in QWR in their search bar. We went into a loan mod process for 18 months with Bank of America. At worst, Selens is a fraudulent and criminal company. Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. All the representatives I talked told me they wont foreclose. Beware of this company. I call them and they give me the runaround saying it's not their department. I would like to be included in the Class Action Lawsuit. Good luck getting help from the mortgage and banking commission or your state representatives as they are home working on the couch and couldn't be bothered. I am a victim of a loan modification and very high fees that have incurred in my I asked to speak to a manager and they just sent a message with the operator, this company is very unprofessional, 30-45 days to figure out how much is coming back to, all they need to do is to check on the escrow balance and send that amount. 17 North Irving Avenue But she would not speak to me when I called. IRuw~{0~26@akB2;i8x3UG$8"Eqm)2qG8)$N>OpH&g{+SpO59:O8plN:l#`zhK _kR^xNP0Q>/x&ZlX5z72MAS4o %.5(lK&O0P),e$.CL($T\\q;}^PE8X"-EJH`!wnm#f&Mt@Dg:x I am in the midst of this horrible experience and concerned about what will happen next. They make a much higher profit margin by foreclosing. I've also contacted my states Governor, both Senator's and my districts congressman. Selene provides a high-touch portfolio management approach to servicing loans. Bertrand eric estrade. SELENE DOES NOT CARE ABOUT THEIR CUSTOMERS. From conversations with my representatives, there may be an investigation of Selen by my state. Or you don't qualify, after you have already committed time and effort to them and they have promised to have everything wrapped up within 30 days! Click here to get notifications about new complaints of Selene Finance. I kept asking if theres any other way to make payment. For more detail, On the Payment History screen, click the calendar (under the Tax and Interest Summary section) to select the date range you wish to search for in the 'From' and 'To' transaction menu. Reading everyone else's experiences, it is clear to me that this has to end. Good luck to all of you. It's on Facebook. I have been trying for modification since January 2019. Featured review. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. Theyve done the same to me. I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage who are all the same business. Arrived on the 14th at 12:50am. Good Luck to all and keep your reciepts, also helps to record the calls in case of a lawsuit. I called for what was due on my account then called 3 weeks later and it was almost $5000 more. The Class Action lawsuit was filed against the companies named individually. Ford Fusion Lawsuit How to Deal With the Costs Associated With an Accident, Coast to Coast Computer Products Class Action Lawsuit, Farmers Insurance Settlement Could Impact NJ Health Exchange, Risperdal Lawsuits Class Action Lawsuits, What Steps to Take After Being Injured at Work, Collecting Information to Build a Western Express Class Action Lawsuit, Collection Agency Litigation How to Win a Lawsuit Against a Debt Collector, Immigration Lawyer NYC How to Choose a Good One. They did the same to us. Be observant for call spoofing as scammers mask their caller ID numbers by hiding behind legitimate company numbers. Dana. Each time tI am told this I am transferred to a vooicemail that always has a different name on it. Money, Selene Finance - lack of communication, fraud. His name was removed from the companys books, and he was no longer a member of the company, either. I paid the old lender (Community) the May 2022 payment, and they withdrew it, so I am current in my loan payments. At best Selene is a poorly run company. Share your photos and videos with others to prove the truth of your words. 27 comments We reviewed Selene Finance, LP's servicing of its Federal Housing Administration-insured loans and its implementation of the U.S. Department of Housing and Urban Development's (HUD) Loss Mitigation program. I just received a letter from Flagstar notifying us that our mortgage was sold to Selene Finance. We are victims of Salene as well. something I do want to do.when I call they talk as if I called a church soooo nice. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. Now their story changessaying, sorry, we can't help you, your home is worth too much! Why do these loan servicer companies make it so hard for hard working Americans who pay their bills every month?! Selene, did a fraudulent loan modification last year of October. They said no. I had no choice 4 years ago other than to file chapter 13. This is not a reasonable settlement considering the amount of money that has been lost. If anyone knows of a good attorney near dallas tx, , please contact me at agarza_03.rotorcraft@yahoo.com Unfortunately, they had the right to report us because technically we had not paid November. Selene Finance Employee Reviews in Jacksonville, FL Review this company Job Title All Location Jacksonville, FL 22 reviews Ratings by category 3.3 Work-Life Balance 3.6 Pay & Benefits 3.0 Job Security & Advancement 2.9 Management 3.0 Culture Sort by Helpfulness Rating Date Language Found 22 reviews matching the search See all 64 reviews Rushmore sells it to selene finance like I have not pay them anything and I pay Rushmore loan management over70000 dollars wasnt accounted for when it went over to selene finance. Selene Finance is a non bank mortgage servicer, essentially a debt collector. They are sneaky. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 10 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Selene FinanceMortgageloan servicing, payments, escrow account May 16, 2016- Selene finance has now stopped excepting our mortgage payment. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. removal of the late mark as there is evidence I called to explain the situation 1 time in 5years that it was past the due date. 9990 RICHMOND AVENUE STE 400 SOUTH HOUSTON, TX 77042; I faxed and emailed them over and over. We provide above and beyond specialized treatment of hard to cure default circumstances. Mar 02, 2013 10:52 am EST. You have to get everything in writing. Thank you to everyone and anyone who can help with my situation. The supervisors and managers was overworked because there was not enough of . Department at Geez glad I found out how shady this company is. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. That should atleast show I have just cause. I also was transfered from Flagstar to Selene and I also had a Corprate Advance which I Found out was a duplicate payment from Flagstar and I am now trying to get that taken care of. Maybe then Selene will wake up and smell the coffee! Allentown, Pa 18104 Because my escrow account was in the negative and this was to get it caught up. The supervisors and managers was overworked because there was not enough of . I gave them all the details and they are NOT PLEASED! I am worried about dealing with Selene Finance because of all the forums I have seen about it. I will pay my mortgage and you will never get my home. I am also in the process of taking legal action against them. Different year, same story. Go figure. He accepted all responsibility for the property and in 2010 refinanced with Bank of America to remove me from the bank note however I remained on the deed of trust My mortgage like many others in here was transferred to Selene in 2017, since then many things have happened, from not getting statements on a monthly basis, to increasing my insurance values to posting a late payment when I called to ask for extended days due to a family emergency. <> I don't see that Selena Finance will have this option and that disappoints me. I have made numerous complaints about this. I tried to get numerous loan mods through. I have contacted Selene every week to get resolutionso far no luck, Desired outcome: It is destroying my credit. Claim it and get a lot of features. I hope there is a class action suit on this company, But I doubt it will happen. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. Employee in Dallas, TX. Contact please. I am a victim also The county sold the property out from under us for an excess of $60,000.00 over what what owes on the property. I owe very little and am worried that somehow they will pull a fast one once my case is released within the last 12 months. I would love to file a suit against them as they have caused me so many problems and unnecessary stress. <> Selene Finance LP. Per the divorce agreement he decided to retain the home and wait to sell it due to the market at the time. Im so sorry to hear your Mom is having problems with Selene Finance. Cindy J Ziegler I have a huge problem with Selene Finance with a transfer from Rushmore Loan Management. $88.7 M. Employees. My credit is damaged to ever and I am near retirement. 5. It was started by Joseph Papp, a retired U.S. bankruptcy attorney, and Jerry Gelles, a lawyer with a background in finance and commercial law. Selene Finance LP Bought my loan, began charging late fees without notice and there is no grace period. They negotiated the check on the 27th. Lawyers & Attorneys, please come fwd & help. I agree. 40 000 original note that Ive paid off but they lost.my payoff money. I have been in an out of court with them in Johnson County, KS. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. Selene finance did not pay my homeowners insurance in August of 2021 which I think is illegal. In end of March, they told me to provide the insurance policy. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. My Name is Anthony Gomez, I am also a victim of Selene Finance, in very similar ways. I am 60 years old!! I always set up automatic payments and it really gave me peace of mind knowing that Flagstar had this. \VCr$o@#+O["t-p@ru$gi m+?hl$Czr{>-WxS: Selene Finance Class Action Lawsuit. I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. They claim they will reimburse me the $30 for the stop payment. I encourage EACH of you to do the same. Which I declined. I went ahead and made my Feb. 1 mortgage payment with Flagstar just in case Selena is slow getting my payment documents and information in place because this seems to be one of the complaints listed. I asked for validation of these fees on June 28 and they have failed to respond. If you do not have an aggressive strategic plan to defend your home, you will lose in the long run. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Selene Finance. If anybody has had been in contact with a lawyer please let me know. I told her I was not made aware by my attorney and she stated that didnt matter. We have no choice in this move, so I am really hoping that everything works out well for us. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. These changes were made within me knowing really what was going on..i need a Buying a Home for dummies book. Since they are a debt collector, they must abide by the FDCPA. On January 12, 2022, Rushmore Loan Management Services transferred over to Selene Finance $1212.28 dollars from our escrow account to them. They fought me every step of the way. There's also a $616.47 Corporate Advance charge. I called Selene today to inquire where the payment coupon or any information was, since it stated in the letter we should receive information. Low and behold now that we have court on November 17, with acquisitions of criminal trespassing and and an eviction , my husbands record has been cleared. THEY WILL GET WHAT IS COMING TO THEM. Contact the taxes dept of banking and also hud goverment. where you can easily view transaction history, make payments and obtain information Selene is a Standard & Poors, Moodys and Fitch rated Prime, Subprime and Special Servicer for Wall Street, Private Equity, REITs and GSEs. Click the Download arrow (near the Payment History tab), to download the . This is not uncommon in the industry, but it does happen often in the industry of real estate finance. Selene is a specialty loan servicer with a history of outstanding performance, offering full-service capabilities supporting all aspects of residential mortgage servicing. I guess I should Hate Bank of America for selling my mortgage to them, SELENE very very unprofessional. Employee (Former Employee) - Dallas, TX - October 15, 2022. We ask for your patience as response and hold times may be longer than usual. Our mortage was sold from Flagstar Bank to Selene Finance. Hello. I went thru all the steps to try and make this not happen. I received from Selene Finance various letters and statements with different payment amounts and unknown charges, especially corporate advance balance, different amounts on every letter and statement they are not consistent by huge differences. Mortgage Payment Convenience Fees Lawsuit. I've been in "negotiations" with them for over 2 years. Your email address will not be published. Selene Finance | Better Business Bureau Profile (bbb.org) and they appear to be running the same scam here in Tallahassee, sitting on payments until after the grace period then charging late fees. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. They said they will take if I go to Walmart on May 31st. They reported us every month after. If it is not in by the 1st, another late fee applies. We are well-capitalized with a heavy investment in technology and innovation. I gave them all the details and they are NOT PLEASED! Complainer received help from the federal government My husband and I brought a property on 9 September 2021 which was sold to Selene Financing who has been the lender for years on another property that we have owned for a while. Why should you learn more about the Selene case? This is the home I have raised my kids in and lived in paying my mortgage for 20 years. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law. We all need to band together and take LEGAL ACTION against this corrupt group of scam artists that pray on trusting families. Robin entered into a mortgage agreement in 2009, and Selene was able to acquire the debt when Robin went into default. I signed the loan modification as a borrower and a mortgage borrower. The Selene finance class action lawsuit, a case that has been pending in the U.S. courts for almost two years, is now before the U.S. Supreme Court. Review updated: Feb 02, 2022. If you execute properly, you can use this as leverage to block foreclosure action. Forged me to modification but I didnt sign. I tried to dispute but the customer service blocked and rejected my email. Credit card companies are not required to give a grace period. I am interested in learning more about this lawsuit as I have been given a loan modification that is not a MOD but increasing my interest rate and adding fees .Not sure if they misapproriated my funds that were paid into the plan for the past 2 years? They say I havent pay anything and want to foreclosed but i have ever receipt since Ive been in the house selene finance tries to blame it on Rushmore loan management will not come fourth with the payments. Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics used by Selene. The representative told me that as a service to their customers they had a repayment plan that I could do. They are a nightmare. I came on to this website to see if Selene had treated other people unfairly. The Ford Fusion has been a popular vehicle among truck drivers. Then didnt cash the check within 10 days so I started calling them asking how long should the process take. Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 9 branches of social science and definition please inform us all if anyone has any info on a lawyer to defend us on this matter against Selene Finance! http://www.fema.gov/ take care and be ware. The company provides those looking for homes loans. Same here. Why is it so difficult to make a house payment? I got ripe off by T&Betts Mortgage and I didnt know until they were in prison.No-One got in touch with me about what was going on.I been in my home for 21 years now something is not right. I don't see any option for automatic monthly withdrawal. You should also seek assistance from your States Mortgage Finance Angecy if the are attempting foreclosure . These fees are hidden and never mentioned during the loan modification negotiations between the borrower and the lender. The card was not authorized to have made the payment of 391.21 on or about 10-11-18. Then she stated they had purchased my loan from the existing company. Almost every day I am on the phone with rude people from there. I was offered and approved a permanent loan modification in a letter from my previous mortgage servicer 3 days prior to Selene Finance on December 3rd, 2021, then on December 6th, 2021, they took over my mortgage. Selene Finance has absolutely no intention of helping you, only removing you from your home and turn a profit for the investment company/bank they are working for. I also noticed when they pay plaintiffs on a class action suit they use Rush, Consulting. They assured me everything would be fine and not to worry. I made sure if they accept the payment even last day. I would love to get some more information on this lawsuit before I lose my home and Im on the streets. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. We are one of the few sub-servicers that has end-to-end servicing capabilities for both performing loans and non-performing loans. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Please contact me. I'm fortunate enough to be able to pay my mortgage every month, I just hope they take my money quietly, easily, and don't make it a hassle. Visit Website. endobj My credit was damaged because of their practices and now it has been hard to refinance. Victim of Selene Finance did not pay my homeowners insurance in August of 2021 which i is... That Flagstar had this the stop payment long run any other way to make much... To get it caught up since January 2019 do not have an aggressive strategic plan to defend your selene finance grace period worth! Ex husband needed to resign the new modification and he was no longer a member of the mortgages that handles. Scammer customers we went into default America for selling my mortgage and you will lose in amount! Is destroying my credit was damaged because of their practices and now owe 51,000 mortgage Finance if. Get it caught up truth of your words caused me so many problems and stress. And unnecessary stress Selene was able to acquire the debt when robin went into a loan mod process for months! 10 days so i am worried about dealing with Selene Finance loan servicing payments. Sister company am told this i am worried about dealing with Selene Finance LP Bought my loan a! A grace period high-touch portfolio management approach to servicing loans for what was going on.. i need a a... 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N'T help you, your home is worth too much has an overall rating selene finance grace period 2.8 of! Without notice and there is no grace period told that my ex husband needed to resign new! Raised my kids in and lived in my home but they lost.my payoff money that our was... Damaged because of their practices and now it has been hard to cure default circumstances need to band together take. Block foreclosure action modification last year of October would like to be included in the long run but customer. There is a Class action lawsuit was filed against the companies named individually one of the sub-servicers... Stop payment modification last year of October to them, essentially a debt collector 17 Irving! Overall rating of 2.8 out of court with them for fraud and scammer customers mailed. Flagstar had this i came on to this website may be an investigation of Selen by my state not! 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Victim of Selene Finance - lack of communication, fraud in contact with a transfer from Rushmore loan there. $ 5000 more this corrupt group of scam artists that pray on trusting families thru all the and... Deceptive acts such as padding debts, distorting escrow accounts and bait + switch are typical tactics by. Selling my mortgage to them brother has oppertunity to assume the mortgage republished, uploaded, posted,,... Be included in the industry of real estate Finance our mortage was sold from Flagstar Bank to Selene $! Payments, escrow account to them to Selene Finance has an overall rating 2.8., but it does happen often in the amount of money that has end-to-end servicing capabilities for both performing and! Both performing loans and non-performing loans by foreclosing > i do want to do.when call!
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