bd experience cancun airport transfer

When we went to checkout of our hotel and meet the driver, there was no one to be found. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. With this information, we only pretend toidentify and track your reservation in our system. Shared Transfers 0. BD is by far, the worst transportation service I have ever experienced in my many years of travel. Check-in to the hotel upon . We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. The price was $99/each, $64 of which was to be paid to BD at the time of booking. This is the hardest company to contact. Best Day Travel Customer Service Department We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. We have an extensive fleet of vehicles, so you can choose the best for you. Balloon Tours 0. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We rappelled into one cenote and then walked/swam through three others. The meals on the excursions were awesome! I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Thanks! We were enraged that a later pick up was indeed possible, and it was not as the representative said. When he took my card, I immediately got notification from my credit card company that I was charged $486. Thank you very much for contacting us. 10. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I said know weve been waiting since 10:20 for our 10:30 pick up. We booked our trip through Costco. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We havent heard another word from him, nor do I want to. They treat you like you are nobody. 40 min late for the scheduled pickup and we are not happy to say the least. So we opted to take a cab. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He then called and got the second (more expensive) excursion cancelled. Total scamArrived late at the Cancun Airport. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We had called a few days ahead to change our pick up time from the hotel. You should contact your travel agent for pickup time. We offer to our valuable guests the best services to make their vacation an unforgettable experience. And reserved a private car through them. Transfers back to the airport were another issue. Again, we appreciate your valuable feedback which help us to improve. We received an email with our pick up time for our departure. (Available only in Cancun and the Riviera Maya). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We have used BD the last 3 years. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Av. It was a little tricky finding them at the airport since the transportation hub has construction happening. You should have received a confirmation number for your pick up from westjet. how to we confirm our pickup. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. That was another joke. A private guide/tour of Tulum from Blue Diamond Resort. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. What time will pick up be. It has been more than one week, and the refund still has not come. Tours & Sightseeing 0. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They are clearly in collusion with resort staff and the taxi drivers. I was like wait he hasnt gotten us our ride, then well tip him. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. Omar was FANTASTIC! Canceled bus after confirmation without rectification. I want to confirm a transfer booked through American Airlines. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Unfortunately for their return, the company failed to pick them up. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. I do not recommend this Tulum Xel ha package. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Worse company ever! They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. The Collins Family from Alberta, Canada . BD Experience, Flight changed to 6:50 on Thursday Jan 5. Corporate Offices in Mexico I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Would rate 0 if possible. Yes Best Day Tours was the same as BD. BD Experience is unreasonable and their customer service is awful. Av. They are the only transfer service I use in Mexico. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . atencion.clientes@dufry.com . And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Do you have an email to contact BD Experience Cancun? After you collect your luggage at the airport look for the people wearing red BD tee shirts. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. What we expected was to exit the airport and see someone holding a sign with our name on it. Our pickups arrived at the resort on time. What time will pick up be. We have a fleet of modern vehicles for passenger transfers. Dear guest, My confirmation came from Costco who made my reservations. We got there, and no one was there to retrieve us. You should contact your travel agent for pickup time. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Very disappointed and terrible experience with this company. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. 10. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Thank you very much for contacting us. Overnight. Lie #2. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home When I called, the representative would not change to a more reasonable time. We remain at your service. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Thank you very much for having taken the time to share your valuable review. Dont use them. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Thank Blank_Screen_Name . Absolutely terrible. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Transportation to Hyatt Zilara Cancun . I sent out 2 emails requesting a change in pickup time to 0600. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We called the company at 10:35 to see where the driver was. The toilets were dirty and hard to flush and smelled bad. You should contact your travel agent for pickup time. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Told me that I can cancel with Expedia but cell network doesn't come at the airport properly. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Transfers again had been paid through Costco. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. What time will pick up be. You can cancel this reservation up to 24 hours in advance for a full refund. Service available for up to 8 passengers. Muchas gracias por ponerse en contacto con nosotros. How were we supposed to refuse since we were at the tour groups mercy at that point? Again, we truly apologize for the inconvenient and thank you for sharing this information with us. He was very understanding. customerservicecun@bestday.com. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. Taking safety measures. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Do you have an email to contact BD Experience Cancun? We are deeply sorry to hear that our services did not meet or exceed your expectations. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. I was finally able to find a working number through Costco Travel. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Helicopter Tours 0. . Lie #3. I tried to submit a comment online, but it would not go through. Need a Ride? Office address: Av. Please do not use them, they will ruin your trip!! Thank you Hugo! Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Thank you very much for having taken the time to share your valuable review.

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